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How long will it take for my shoes to arrive after placing an order? Delivery times vary based on your location and the chosen shipping method. Standard International Shipping typically takes 7-14 business days, while Express Shipping can deliver within 3-5 business days. Please note that these estimates do not include weekends or public holidays and may be subject to delays due to customs clearance in your country. We will provide you with a tracking number once your order has shipped, so you can monitor its progress.
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Do you provide tracking information for international shipments? Yes, absolutely. Upon dispatch, we will send you an email containing your tracking number and a link to the carrier's website where you can track your package in real-time.
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Are your shoes certified for international standards? Absolutely. All our shoes adhere to stringent international quality standards and are certified according to ISO guidelines. Additionally, we ensure compliance with regional safety regulations, including CE for Europe and meet or exceed ASTM standards for the USA. Each pair undergoes rigorous quality control checks before being dispatched to ensure they meet our high standards of comfort, durability, and style.
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What is your return policy for international customers? We strive to ensure that every customer is satisfied with their purchase. If for any reason you are not happy with your shoes, you can initiate a return within 30 days of receiving your order. Please note that returns must be in their original condition, unworn, and in the original packaging. Due to international shipping costs, customers are responsible for return shipping fees. Once we receive and inspect the returned items, we will issue a full refund or process an exchange, as per your preference.
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How do I get in touch if I have a problem with my order? If you encounter any issues with your order, whether it's related to the product, shipping, or anything else, please do not hesitate to reach out to our dedicated customer service team via email at customerservice or call us . Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT+8), and we will do our utmost to resolve your concerns promptly and efficiently.
